Home » FAQs from Home Service Plan Customers

Thank you for signing up for a Home Protection Plan from Constellation!

Great! Now that you’re enrolled, you can:

Sign up for AutoPay

Schedule Service

Speak with a member of our Customer Care Team by calling 844-823-4663

You will receive your Welcome Package in 2-3 weeks.

Below are answers to common questions from newly enrolled customers.

When does my contract start?

Your contract begins immediately upon enrollment.

What will I receive as confirmation?

You will receive a Welcome Package 2-3 weeks from your enrollment date. Your Welcome Package includes:

  • Your membership card
  • A welcome letter
  • A brochure
  • Terms & Conditions
  • Appliance stickers
Who do I call when I need service?

Call us 24 hours a day, 7 days a week at 844-823-4663. Or, schedule online.

Is there a limit on the number of service calls I can have in a year?

No, there is no limit on the number of service calls you can have in a year.

Will I be charged a deductible when I have a repair?

No, you will not be charged a deductible for the repairs covered by your Home Protection Plan.

Can I pay with a credit card?

Yes, enroll in our AutoPay service, a simple, safe and secure way to automatically pay your monthly bill.

I have questions about my bill/comments about the service I received/need more information. How do I contact you?

Call us anytime, day or night at 844-823-4663. If you’d prefer an email response, send an email to customerservice@constellationhome.com.

Services in Texas

Our network of local, pre-screened plumbers provide professional hot water
heater repairs.

Services in Pennsylvania

When you need a water heater repair, we’ll get the hot water flowing in
your home.

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This page is currently under construction.

Everyone needs to make home improvements from time to time and we are no exception. We are currently upgrading our online service scheduling experience, but you can still schedule service by contacting our Customer Care Center. Call 888.243.HOME to schedule service today.