Kandela Plan Benefits FAQs - Constellation Home

Emergency/Priority Service

What is ‘24/7 Emergency Service’?

Emergency Service is determined by multiple factors, specifically around the potential impact on a customer’s well-being/health and/or possibility of damage to equipment/property

What is ‘Priority Service Scheduling’?

Service plan customers are provided priority scheduling over non-service plan customers, particularly during peak months and when out of service.

If I sign up today, how long does it take to go into effect?

30 days. You will receive a welcome package in the mail with complete details and start date.

How long is the contract period?

The contract is a minimum of 12 months of coverage and will automatically continue on a month-to-month basis thereafter.
Early termination fees may apply if canceled within the Initial Term of 12 months.
If canceled within 30 days and no service has been performed, Constellation Home will refund all amounts paid.
If canceling within the first twelve months of the plan and service has been performed, customer may owe the lesser of the service performed on the annual value of the plan.

Is there an early termination penalty?

No. (see How Long is Contract Period question on above for more detail.)

Who do I call when I need service?

Call Constellation Home 24 hours a day, 7 days a week at 888-243-4663, or visit constellationhome.com to schedule service.

Who do I contact if I have questions about my Home Services bill, comments about the service I received, or need more information?

Call Constellation Home anytime at 888-243-4663. Or send an email to customerservice@bgehome.com. Please include your address and phone number.

Is there a limit on the number of service calls?

No, there is no limit on the number of service calls.
There is a $2,000 per year cap on the parts and repairs covered by the plan.

Are there any stipulations to signup for a service plan?

You must be a homeowner (not a renter).
All equipment must be in good working condition. If repairs are needed, a technician must complete them first.

Do the plans cover a window air conditioners?

No, only central air conditioning systems are covered.

Do the plans cover a baseboard heaters?

No, only heating systems, such as furnaces or boilers.

Is there a pre-inspection required?

No, but all Equipment must be in working condition.

Do we just sell to the homeowner/spouse?

Yes. Home ‘renters’ are not eligible.

What does HVAC stand for?

Heating, Ventilation & Air Conditioning

How much information does the customer need to know about their HVAC, and what do I need to gather?

The customer simply needs to confirm that they have central air conditioning in their home and not a window/roof top unit.

Why should I get a service contract?

Appliances and equipment that we rely on every day for comfort and convenience have advanced features that can make repair complex and costly. A Constellation Home service plan provides you with the opportunity to protect your investment. When you have a service plan, there’s no need to have cash on hand for a costly repair, as there is no charge for labor and covered parts. As a service contract customer, you’ll also enjoy priority scheduling and won’t ever have to worry about finding a reputable repair technician to come to your home. A service plan from Constellation Home can save you time, money and worry from unexpected repairs.

What are functional and non-functional parts?

Functional parts are those that are critical to the performance of a product’s essential function. A part that, if missing or broken, renders the product non-operational. Non-functional parts are those that are not essential to the performance (i.e., cosmetic or decorative trim).

If you won’t replace the tank under my water heater contract, why should I even have a contract?

When you consider the cost of fixing a broken water heater, the cost of a service plan is a real value. Oftentimes we take for granted the comfort and convenience of having hot water in our homes. Showering, bathing, laundering and washing dishes without it is not pleasant. A home protection service plan can protect you against the cost of repairing or replacing covered parts that fail through normal use. Problems such as no hot water often result from faulty parts (i.e., burner pilot or heating coils). The policy covers any brand of water heater and our plumbers have most water heater parts in our vans so most repairs can be made on the spot.

Constellation Home Service Plan FAQs

Emergency/Priority Service

What is ‘24/7 Emergency Service’?

What is ‘Priority Service Scheduling’?

If I sign up today, how long does it take to go into effect?

How long is the contract period?

Is there an early termination penalty?

Who do I call when I need service?

Who do I contact if I have questions about my Home Services bill, comments about the service I received, or need more information?

Is there a limit on the number of service calls?

Are there any stipulations to signup for a service plan?

Do the plans cover a window air conditioners?

Do the plans cover a baseboard heaters?

Is there a pre-inspection required?

Do we just sell to the homeowner/spouse?

What does HVAC stand for?

How much information does the customer need to know about their HVAC, and what do I need to gather?

Why should I get a service contract?

What are functional and non-functional parts?

If you won’t replace the tank under my water heater contract, why should I even have a contract?

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