Water Heater Repair Reimbursement Plan

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Home Water Heater Reimbursement Plan for Customers with Service Plan Coverage

Constellation customers with our Water Heater Reimbursement Plan will have peace of mind, not having to worry about costly repairs. We will pay you back for the cost of necessary repairs in accordance with the terms and conditions you received*. Reimbursement includes covered parts and labor for the repair.

Our plan covers up to 80-gallon standard gas and electric water heaters. The images below show the water heater parts that are covered under our standard plan:

Exclusions: Water heater tank failure is not covered. Tankless, heat pump source and oil-fired are not covered.

Submitting a Claim for Reimbursement

If you need repair work performed on your water heater and would like to submit a claim for covered parts and labor, please follow the steps below:

1. Contact the licensed contractor of your choice to schedule the repair. For water heater repairs, your contractor should have a valid plumbing license with the state of Georgia.

2. Submit a copy of the receipt, within 30 days of the completed repair, to ConstellationHomeClaim@constellation.com. Receipt must be a legible photo image or scanned copy, and must include: contact information of the contractor or company who performed the work; date of service; parts and labor details of repair performed.**

3. You will receive your reimbursement check in the mail from “Constellation Home d/b/a Constellation.” Checks are mailed within 14 business days from the date all required information has been received.

Questions? Call us at 1-844-315-4663

*Limited to $500 in any consecutive 12-month period.
**We reserve the right to contact the contractor or company to verify that the work was performed, and the invoice was paid.

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Everyone needs to make home improvements from time to time and we are no exception. We are currently upgrading our online service scheduling experience, but you can still schedule service by contacting our Customer Care Center. Call 888.243.HOME to schedule service today.